Quality Improvement Plan

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Manitoba Renal Program Quality Improvement

Every year, the Manitoba Renal Program develops a Quality Improvement Plan that identifies areas of possible improvement and strategies to achieve desired results. This plan is implemented program-wide alongside additional quality improvement initiatives happening at site and RHA levels.

During Self-Assessment Questionnaires, renal program staff can indicate which areas of care delivery and program operation can be improved. The identified areas are incorporated in the Quality Improvement Plan.

Champions are tasked with leading a series of steps to accomplish the quality objective. Champions may engage with staff at various renal care sites in Manitoba to assist with implementing these steps.

Manitoba Renal Program’s 2021-2022 Quality Improvement Plan Overview

Download the Quality Improvement Plan overview poster

Improve cultural competency among renal program staff in Manitoba

Manitoba Indigenous Cultural Safety Training for staff is in progress
Regional cultural safety training opportunities are available to all health staff in Manitoba

Aim to achieve 100% participation in MICST for regional staff and site management
Aim for annual increases in frontline staff participation in cultural safety education
Ensure staff know about cultural competency education opportunities
Assist RHAs and Shared Health in achieving the relevant Truth & Reconciliation Commission of Canada’s Calls to Action

Implement strategies to gather and utilize patient and family input and complaints

MRP previously held patient representative committee and feedback group meetings
RHAs and health facilities have existing patient advisory committees
Complaints processes are listed on kidneyhealth.ca
Client and Patient relations offices and services are available to all patients

Work with each site to document how patients are able to provide input on programs and services
Establish and implement a standardized in-centre hemodialysis patient experience survey
Ensure patients are informed about their site’s complaints processes

Increase effective and accurate transfer of patient information at all transition points